Contact for authorities and reports of illegal content

b'nerd GmbH is a hosting service provider under Regulation (EU) 2022/2065 (Digital Services Act, "DSA"), operating a cloud platform for business customers (VMs, object storage, managed applications, DNS, VPN). This page lists our points of contact under Art. 11 and Art. 12 DSA.

Point of contact for Member State authorities, the European Commission and the Board (Art. 11 DSA): abuse@bnerd.com — languages: German and English. Postal address: b'nerd GmbH, Sillemstraße 76a, 20257 Hamburg. Germany's Digital Services Coordinator (§ 14 DDG): Bundesnetzagentur, Bonn.

Point of contact for recipients of the service and third parties (Art. 12 DSA): abuse@bnerd.com — human-handled, not solely automated.

Report illegal content (Art. 16 DSA): e-mail abuse@bnerd.com. We need a substantiated explanation, the exact location (e.g. a URL), and — except for offences under Articles 3 to 7 of Directive 2011/93/EU (child sexual abuse/exploitation) — your name and e-mail address. Information on how we process your personal data when you submit a report is provided in the privacy notice for notifiers. We acknowledge receipt without undue delay, review diligently, timely, objectively and without arbitrariness through human review, and notify you of our decision and the redress options available.

If a measure affects you as a customer: you receive a statement of reasons under Art. 17 DSA and can raise an objection with b'nerd, which we review without undue delay. Recourse to the competent courts remains unaffected.

Suspected crime threatening life or safety (Art. 18 DSA): we promptly inform the competent authority (in Germany, the Bundeskriminalamt as the central point of contact under § 13 DDG).

Privacy notice for notifiers

Controller: b'nerd GmbH, Sillemstraße 76a, 20257 Hamburg, Germany.

Purpose of processing: handling your report of illegal content in the notice and action procedure under Art. 16 DSA — acknowledgement of receipt, review, decision and notification of the decision to you.

Legal basis: Art. 6(1)(c) GDPR in conjunction with Art. 16 of Regulation (EU) 2022/2065 (DSA), which obliges b'nerd to set up and operate this notice procedure.

Name and e-mail address: these details are generally required (Art. 16(2)(c) DSA), except for reports concerning offences under Articles 3 to 7 of Directive 2011/93/EU (sexual abuse and sexual exploitation of children) — such reports can be made anonymously.

Recipients: within b'nerd, only the persons handling your report have access to it. We do not pass your report as such on to the customer concerned. Only where a measure is taken against that customer is the customer informed of the nature and scope of the measure and the statement of reasons under Art. 17 DSA; your name and e-mail address are not disclosed in the process, unless this is exceptionally required by law (e.g. in court or criminal proceedings). Data is passed to authorities only where b'nerd is legally obliged to do so (in particular a notification to the Bundeskriminalamt as the central point of contact where there is a suspicion of a criminal offence involving a threat to the life or safety of a person, § 13 DDG in conjunction with Art. 18 DSA).

Retention: after the case is closed, in accordance with our deletion concept; thereafter your name and e-mail address are deleted or hashed, while decision and measure data are retained for evidence purposes.

Your rights: under Art. 15 to 21 GDPR you have the right of access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to lodge a complaint with a data protection supervisory authority. Further information on how b'nerd processes personal data is available in our general privacy policy: https://app.bnerd.cloud/legal/datenschutz.